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Our Most Frequently Asked Questions

Generator FAQs

Your Generator Questions Answered

What happens during my free in-home assessment?

Our sales representative will come to your home and determine the size machine and ATS you need. We will explain why we use Kohler generators and not the other brands. They will also explain the installation process and maintenance programs.

How long does it take to install a generator?

The installation is typically a one day process. Inspections and backfill of a trench if needed. We will then start the machine up with you. Total process 3-4 days.

What happens between signing the contract and installation day?

We will make sure your generator is ordered, and you will be added to the installation list to be scheduled in the timeframe provided in the contract. We will call you the week before to schedule the day of installation.

What makes a “good” installation versus a “bad” one?

A good installation should be a smooth process that includes properly installed gas piping, electrical work and generator placement completed in an efficient timeframe.

How do I know what size generator I need?

Our sales representative will size it for you and explain how they do the sizing of the machine.

Do I need permits or inspections?

Yes, you will typically need both a gas and electrical permits.

How much does a home standby generator cost in Cape Cod?

Depending on the size and complexity of the install, generally an installation costs $11,000-$18,000 for air cool machines and $30,000-$100,000 for liquid cooled machines.

What is the difference between warranty and maintenance?

The warranty covers failed parts and labor to replace them on the generator or transfer switch. Yearly maintenance helps to prevent those failures and keep your machine running smoothly.

Why do I need scheduled maintenance?

Yearly maintenance is required by the manufacturer and will help keep your machine running correctly.  Oil filters, spark plugs, air filters and other parts should be replaced annually.

What happens if my generator has a problem?

You can call our office number any time and press 4 for immediate assistance.  We will come to check on your generator.

Do you offer financing?

Yes

Where do you install generators?

Anywhere around your home within the code of electrical and gas.

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